Return Policy:
You can make a return / exchange / refund request with meow9.com within seven days from the date of receipt.
Please keep and return all packaging, including all packaging boxes, original product packaging boxes, original product labels, hang tags, certification documents, manufacturer's warranty, instructions, gifts and all accessories, etc., and ensure that all packaging is returned in intact condition. The labels or tags on the goods must also remain intact. If they are damaged or bent, they cannot be returned or exchanged. If the packaging and assembly status of the goods do not meet the above conditions, arrangements for return or exchange of the goods will not be made.
When we successfully recover the relevant goods, we will reply to you as soon as possible whether the goods meet the return requirements. If the requirements are met, we will make return / exchange / refund. Please refer to the confirmation email for details.
Remarks:
- An individual order can only be returned once.
- We will refund all the money used when purchasing returnable goods, but the shipping fees paid and coupons used in the order is/are not be refundable.
- If meow9.com fails to collect the goods within seven days, it reserves the right to cancel the return / refund / exchange of the goods.
- Any merchandise that has been opened, used or damaged in any way due to personal reasons cannot be returned or exchanged.